Frequently Ask Questions
1. How long are shipping times?
Your products will ship witting one to five working days of you placing the order, and then take 10 to 20 days to reach your doorstep. Each product at MY Fond Pets has an estimated delivery time that can be find in the product description.
2. What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability; every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we will give your money back in full. Then, if possible, you can take your product to a local charity or recycle it.
3. Can I cancel my order?
Cancellation are possible if you do not receive your package within the time-frame specified for each individual product. sometimes orders get sent out before before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of the three things: recycle it, donate it, or enjoy it.
4. What happens if I receive the wrong items?
If there is an issues with your order - if it's the wrong size, wrong colour, defective, or otherwise not as you wanted - then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you don't get the exact product you expected, just let us know and we'll get you a new one.